F.A.Q.


What types of payments are accepted? Is the transaction secure?

We accept payments through Stripe and Paypal. Your order details and payment information is encrypted and secure, and your credit card information is never stored.


How long will it take to receive my order?

Please see the Shipping + Returns page for more details.


Do you offer gift wrapping?

This service is coming soon!


Can I order a large quantity of an item for a wedding or event?

Bulk quantities are available for many items. Email us to find out how much is in stock and to receive a custom shipping quote.


Do you have a brick and mortar shop, or offer local pickup?

Curio is exclusively an online shop. We are currently not able to offer local pickup.


Can I share your images?

Of course! If you do share one of our images, we just ask that you link back to either the specific product page or the Curio homepage. Photos may not be used for any other purpose and may not be altered. All content on this website is copyrighted.


Do you accept product submissions?

We may accept product submissions in the future. Products would need to be hand crafted, entirely produced in Britain and match our collections. Please spend a little time browsing our site to get an idea of whether your products are a good fit. We love beautifully crafted, high quality goods, and in particular are seeking handmade, local, and sustainably made products. To submit your products for consideration, simply submit via email.


How do you select the non-profits Curio gives to?

Curio will be designing ranges specifically to support non-profit organisations and charities. In particular, we’re focused on humanity, animals, and the environment.  If you know of an amazing charity that needs some extra love, we’d love to hear about it.


General

All orders accepted by Curio Prints Limited are subject to these terms and conditions of sale, which supersede any previous terms and conditions.

We take great pride in our craftsmanship and great care to maintain a very high level of consistency throughout our products. Each of our products are handcrafted. Most of our inks are hand-mixed and our silk-screen, intaglio and letterpress prints are hand-printed. Occasionally, there may be slight variations within editions of prints. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly and all dimensions given are approximate. We make every effort to ensure the accuracy of images on our website though the appearance of artwork may differ from to the original. However, if the goods do not, on receipt by you, substantially meet the description on this web site you are entitled to reject the goods and return them to us. Due to the nature of our stock, availability of the artworks displayed on our website is not guaranteed. Many of the artworks are hand-printed and hand-made and consequently we reserve the right to withdraw an item for sale at any time and refund any purchase made from the site.

Purchases from the website will be dispatched by the most efficient way, using Royal Mail Standard parcel or an equivalent service by a reputable courier company. Delivery times will be as the delivery provider’s terms at the time.  Costs for larger items and for deliveries to non-UK mainland and overseas destinations will be advised by email or phone call.

All artwork remains the property of Curio Prints Limited until payment has been made and title to the goods will pass to you only when full payment has been received. Risk in the goods passes on collection or on delivery of the goods to the address stated in your order. If for any reason you are not happy with your purchase, you may return it with the receipt to Curio Prints Limited for a full refund (excluding shipping costs) In this case you must contact us within 7 days of your order’s arrival with you through e-mail: info@curioprints.co.uk. Artwork must be returned in its original packing and undamaged to Curio Prints Limited within 10 days of the artwork’s arrival with you. You will not be refunded the delivery costs and you must pay for shipping the work back to us. A refund will not be made until we have received the work in perfect condition.


Cookies

Cookies are small text files we put in your browser to monitor how our site is used but they do not contain personal information and cannot tell us who you are. Like many other e-commerce websites, we may use ‘cookies’ to store and track information about your usage of our site. Cookies are small pieces of information that are transferred from our site and stored by your browser in a small text file on your computer. They are used when you visit our site to record temporary data relating to your visit, to manage the delivery of web pages to you and any registration and ordering processes, and to help us monitor traffic through the site.
By using this website you agree to allow it to set cookies on your computer. If you do not want to use “cookies”, most Internet browser programs will permit you to turn them off.
If you do this, you will still be able to access our site as normal but some processes such as those outlined above that depend on cookies may not work properly.


What is your privacy policy?

Your information is solely used to process your order and will never be shared with other parties. Payments are processed securely. You will never be contacted with promotions or announcements unless you opt-in to email updates.

Further information on our privacy policy

Curio Prints Limited is committed to protecting the security of your personal information.
When you register with Curio Prints Limited we ask you for some personal details that will help us to identify you and enable us process your request. This information remains with Curio Prints Limited and is not used for any other purposes. We use your personal information for the following purposes:

To ensure our site is relevant to your needs.
To deliver services, such as newsletters and events.
To help process your requests, such as an art purchase.
To help us create and publish content most relevant to you.
To allow you access to limited-entry areas of our site as appropriate.

Anyone under the age of 18 years may not purchase from Curio Prints Limited, unless they do so in conjunction with a parent or guardian. Information collected is given at the time of registration. All information is collected lawfully and in accordance with the Data Protection Act 1998. Use of personal information collected is strictly confidential and protected under the Data Protection Act. Information will only be used for the purpose of facilitating the purchasing of art. We will not disclose any personally identifiable information about you to any third party. If you have any questions about the way information about you is used, please contact us.


Liability Disclaimer

Curio Prints Limited’s total liability for any claim shall not exceed the price of the goods supplied by Curio Prints Limited to the customer. Curio Prints Limited shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Curio Prints Limited by statute. Curio Prints Limited imited cannot accept any liability for a failure to comply with instructions specifically stated on the website.
Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed. Curio Prints Limited shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.


All Rights

All rights, including copyright, for this website are owned by or licensed to Curio Prints Limited. Any use of this website, its images or content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Curio Prints Limited. The contents of this website and any contract resulting from its use are governed by and construed in accordance with English Law. If you have any questions or need any clarification, please email info@curioprints.co.uk
Registered address: Curio Prints Limited

7 Lansdowne Terrace, Gosforth, Newcastle Upon Tyne, NE3 1HN. UK.

Still have a question?

Email info@curioprints.co.uk and we’ll get back to you in two shakes of a lambs tail!